Arrival/Departure Times

HS Homes LLC - Check-in/Check-out Policy

Early check-ins and late check-outs can be convenient for travelers, and we’re happy to accommodate them when possible. However, preparing the home for each guest involves coordinating multiple vendors, including housekeeping, inspectors, pool maintenance, and landscapers. These teams operate on a tight schedule, and any changes require adjusting their timelines to ensure the property is clean, safe, and fully ready for your arrival. Please note that a fee applies to both early check-ins and late departures, as they require additional coordination and may reduce the time available for routine servicing.

Additionally, late check-outs are not available on turnover days, when new guests are scheduled to arrive later that same day. This policy helps us maintain a high standard of quality and ensures every guest walks into a home that’s perfectly prepared. We appreciate your understanding and are happy to consider special requests when scheduling allows—just reach out in advance to check availability and associated fees.

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Flexible Stays: Early Check-in & Late Check-out

Early Check-in Procedure

Standard check-in time for all our properties is 4:00 PM (MST). We understand that travel plans can sometimes require an earlier arrival.

  • Availability: Early check-in is subject to availability and depends on whether the property is vacant and has been thoroughly cleaned and prepared from the previous guest.
  • Request Process: Please submit your early check-in request at least 48 hours prior to your arrival date. You can do this by contacting our guest services team via phone or email.
  • Confirmation: We will notify you of the feasibility of your request typically 24 hours before your arrival.
  • Fees:
    • Early check-in up to 2:00 PM costs $75.00.
    • Early check-in up to 1:00 PM costs $100.00.
    These fees are to cover additional staffing for expedited cleaning and will be communicated and charged upon confirmation.

We strive to accommodate all requests whenever possible to enhance your stay!

Late Check-out Procedure

Standard check-out time is 10:00 AM (MST). If you wish to extend your stay a little longer, please follow these guidelines:

  • Availability: Late check-out is contingent on property availability and the schedule of incoming guests and cleaning staff.
  • Request Process: Requests for late check-out should be made no later than 24 hours prior to your scheduled departure. Please contact guest services.
  • Confirmation: We will confirm your late check-out request the evening before your departure.
  • Fees:
    • Late check-out up to 12:00 PM (noon) costs $100.00.
    • Check-outs after 12:00 PM (noon) may incur a charge equivalent to an additional night's stay.

We appreciate your understanding as we prepare for our next arriving guests.

Need an Early Check-In or Late Checkout?

Click the button below to submit your request. If we’re unable to accommodate your request, you’ll receive a full refund—no questions asked.

Submitting your request early helps us better prepare for your arrival or departure. Thank you!

Questions - Call us, or click the chat icon below to connect instantly.

Submit an Early Check-in / Late Check-out Request